Shipping and Returns

Local Orders

All local orders will be delivered at most the following business day for a flat rate of 2 KWD. You will receive a confirmation email once your order has been dispatched. 

International Orders

Currently, for international orders, please email info@shopkoon.comAll international orders are shipped for a flat rate of 10 KWD, and will be delivered within 2-7 business days. You will receive a confirmation email once your order has been dispatched, along with tracking details. Please note we are not responsible for any delays due to the shipping destination’s custom’s clearance.

To track your shipment, go to ‘My Account”, and click on ‘Order history’. Your orders will be displayed along with their status.

Exchanges/Returns

If you would like to cancel your order, you may do so UP TO THE TIME THE ORDER IS DISPATCHED by emailing us at info@shopkoon.com. IF THE ORDER HAS BEEN PROCESSED, YOU CANNOT CANCEL THE ORDER, BUT MAY REQUEST TO EXCHANGE IT.

If you would like to arrange an exchange, please send an email QUOTING YOUR ORDER NUMBER AND ADVISE US OF THE ITEM YOU WOULD LIKE TO EXCHANGE AND WHAT YOU WOULD LIKE TO EXCHANGE IT FOR (INCLUDING STYLE, COLOR, SIZE). WE WILL THEN DISPATCH YOUR NEW PURCHASE FOR THE EXCHANGE.

 

Questions? Contact us.